All posts by BoonTee

Cannot install applications on ACER L460 systems

This is a problem that has plagued me for some time. The problem generally occurs on the 3 Litre ACER L460 series desktop with the Windows XP Pro downgrade.
The symptoms may include the following:
1. Cannot run setup program from a CD.
2. Cannot run setup program after download.
3. Program hangs on initial start.
Thanks to some friends at TSH, we have determined that the ACER Empowering Technologies elock and LANscope Agent services interfere with the installation of some applications. If you run task manager, you will see lock.exe and lockkm.exe processes running. Terminating these services allowed the programs to load properly.
The solution we applied was to uninstall these programs from the Control Panel.

Atheros LAN Driver and slow Windows boot

This particular problem has hit me a few times, particularly with some ASUS laptops. You would set up the PC normally, and everything works fine. Then we go for the final reboot (it is always the last one that does it).
During the restart, we see the Windows Logo (XP or Vista), and the running bars underneath. Suddenly, everything goes really slowly, as though in slow motion, and it does this for about 30 minutes (I timed it once).
The problem lies in the memory effect on this particular network card. To solve this problem, ASUS tech support recommended the following steps.
1. Shut down the PC/Laptop.
2. Remove the battery, or disconnect it from mains power, and disengage the network cable.
3. Restart the PC, and update the network card with the following driver –

More RWW woes with XP SP2 and SP3

Following on from my blog regarding RWW on SBS2008 ( and the need to have XP SP3 or RDC 6.1 for XP SP2.
After applying the following, I had a client who still could not connect to RWW. An error message appeared.
“The wizard cannot configure Remote Desktop Connection settings. Make sure that the client version of Remote Desktop Protocol (RDP) 6.0 or later is installed on this computer”
But it was installed!!??? Check out
Go to the Internet Explorer Add-Ons, and enable the Microsoft Terminal Services Client Control ActiveX control or the Microsoft RDP client Control ActiveX control.
If this is already enabled, or after this is enabled, you will also need to re-register the ActiveX control.
Run the following commandregsvr32 %systemroot%\system32\mstscax.dll

Microsoft Office Outlook cannot provide form scripting support

I installed Trend Micro Worry Free Business Security Advanced on a server and implemented the antispam features. Trend drops detected spam messages into a folder called Spam Folder in each user’s Outlook mailbox on the Exchange server.
When accessing this folder on a Terminal Server, the following error message appears.
“Microsoft Office Outlook cannot provide form scripting support. This feature is not available. For more information, contact your support administrator.”
The fix to this problem is detailed in KB302003 –
1. Copy Outlvbs.dll from a normal client PC (not a Terminal Server). The file needs to be placed in the Program Files\Microsoft Office\Office12 folder. For Ooulook 2003, put this file in the Office11 folder.
2. Enable VB Script support by running the following command on the Terminal Server – msiexec /i {Product GUID} ADDLOCAL=OutlookVBScript /qb
The Product GUID can be found in the HKLM\SOFTWARE\Microsoft\Office\12.0\Common\InstalledPackages. Look for the Microsoft Office package key that is installed.

Accessing Folder Shares in OWA

Here’s a cool little gem I just found in Exchange 2007 in SBS2008.
You can access the server (or other servers) shared folders from OWA by enabling Remote File Servers in Exchange 2007.
1. Open up Exchange Management Console, Client Access, and Properties for Outlook Web Access.
2. In the Remote File Servers tab, Click on Allow, and add the file server name.
That’s it!
In Outlook Web Access, click on the Documents tab. Click on Open Location, then type in the file share location in the form of \\servername\sharename.
*** UPDATE August 2010. Unfortunately, Microsoft disables this feature in Exchange 2007 SP3, and also in Exchange 2010.

How to Make Terminal Servers in Application Sharing Mode Appear in Remote Web Workplace

Here is a bit of a gem. Now we can turn off port 3389 and get users to use RWW from port 443 in SBS2008 instead.
Thanks to the Technet guys!

Administrators will see all servers and workstations that are shown in the SBS Console’s Computer tab. However, standard users will only see workstations that they have been granted access to. This means that Terminal Servers in the domain will NOT be shown to standard users. To allow non-administrators to see Terminal Servers present in the network, follow these steps:

  1. Log on to SBS 2008 as an Administrator
  2. Open Registry Editor by typing “regedit” in the Start menu. In the Registry Editor, navigate to “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer
  3. Create a sub-key “RemoteUserPortal” under the key “SmallBusinessServer“, if it does not already exist
  4. Under the “RemoteUserPortal” key, create a new a Multi-String Value with the name”TsServerNames” (without the quotes; note the capitalization)
  5. Edit the “TsServerNames” value, add your TS servers name into the value data (one server per line), and then click OK to save them
  6. After completing the steps above, the servers you added into the registry will show to all RWW users in their computer selection list.



Note: Once this change is completed, ALL users will be able to view the TS Server from RWW.

Root Certificates and Windows Mobile

Had a wierd week just past. My HTC Touch Dual 850 phone suddely stopped working. The symptom began with Active Sync not working. I discovered that everytime I hit sync on the phone, Active Sync would terminate. Rebooting didn’t fix the problem. I cleared the phone settings and started again. Still no luck. I found further symptoms. When I opened IE on the phone, I could browse to various web pages. When I tried to open a https page, IE would also terminate. Further testing revealed that this worked fine when working with Vodafone, or when plugged into the PC. However, I could not do this on the Telstra network. After getting to level 3 support, I was asked to try removing the proxy setting. This worked.
I now got a new error message stating that my nice new thrid party certificate was not valid. OWA and outlook Anywhere worked fine, just not Active Sync on Windows Mobile 6. Finally…. after 5 days of messing about, which included a reimage of the phone ROM image, I solved the problem.
Earlier, I recommended that we can use RapidSSL from as a trusted certificate on SS2008. When contacting SSL Direct with this problem, they said that their RapidSSL certificate was not certified to work with mobiles. This was very unusual, since it had been working fine up to this point. The RapidSSL certificate uses a certificate issued by Equifax Secure Global eBusiness CA-1. Whenever I installed the certificate on WM, the certificate would be installed as an intermediate certificate. There is no utility to install this as a root certificate. However, I found a Equifax Secure Global eBusiness CA-1 root certificate on SSL Direct, which installed itself as a root certificate, and apparently, this passes the intermediate requests on like a proxy. Installing this certificate fixed the problem, although I do not recall having to do this when it was working earlier. Something to note down for the future. In the meantime, be careful.
***Comment from Previous Blog site.
Tony Fahlstedt – 16 Dec., 2008 – Delete
Hi Boon,

I experienced pretty much the same thing with a Sony Ericsson p1i cell phone, that phone does have the same equitrac cert built in as HTC phones have, however not the correct version of it, so I downloaded this root cert and installed it, after that activesync worked no hassles.

Have not tried it with a HTC though, but I think it will work.


Ntbackup Restore for Windows Server 2008 and Vista

For those who are missing “good old ntbackup”, there is a version for use with Windows 2008 and Vista that will allow restores from backups made using ntbackup in Windows XP and Windows Server 2003.
The utility requires that the Removable Storage Management Feature is enabled and can be downloaded here –

Configuring the iPhone for Exchange Sync

The iPhone is really easy to set up. I don’t particularly like the onscreen keyboard input or the lack of cut and paste (edit: fixed in OS v3.0), but it is really easy to set up a connection to Exchange.
All you need is:
email address – This is the email address of the user
domain – Leave this blank in most cases
username – the username for logging into the domain
password – the user’s password
Click next, and the iPhone will attempt to connect to the server automatically. In most SBS cases, this will fail, and the phone will request a servername.
servername – the FQDN for the domain where Exchange OWA is located. In many SBS2003 installations, this is typically On SBS2008, this will normally be
When you are done, the screen should look something like this.