Category Archives: Office 365

Configure the iPhone for ActiveSync with Office 365

A common question asked for Office 365 users is “How do I configure my iPhone to access my Office 365 emails”. The Office 365 help website has the answer here –

Basically, you will need to configure your iPhone with a Microsoft Exchange email account from the settings page. You will need the following information:

  • Email – your Office 365 email address
  • Username – this is the same as your email address above
  • Password – your password
  • Description – this is optional
  • Server – this appears after you click next. See below for how to get the server name

To get the servername, you can follow the steps from my previous blog – This involves point 1 and 2.

1. Log in to the Microsft Online Services portal – and open up the Outlook Web App.

2. Note down the address of the server from the web browser address bar.

That should do the trick. You may have to restart the iPhone, as I have seen that issue before.

This solution should also work for connecting up your Android phones as well.

How to manually configure Outlook 2010 for Office 365

Sometimes, the domain hosting company is not able to properly configure autodiscover CNAME records to enable the domain to work properly with the Office 2010 auto configuration wizard. In this case, it may be necessary to manually configure Outlook 2010 to connect to the Office 365 servers.

1. Login to the Microsoft Online Services portal at and open up the Outlook Web App.


2. Note down the address of the server – ie.


3. Open up the Add New Account wizard (From the Mail settings in the Control Panel)

4. Select Manually configure server settings or additional server types.


5. Select Microsoft Exchange or compatible service.


6. Enter the following information. The server name is the name of the Outlook Web App server, with an extra “mailbox” added in. ie. ->

Put in the user’s Office 365 email address in the User Name.

DO NOT CLICK the Check Name button yet. Instead, click on the More Settings button.


7. Navigate to the Connection tab, check the Connect to Microsoft Exchange using HTTP tick box and click on the Exchange Proxy Settings button.


8. Enter the information in as shown. Once again, use the name of the server as noted in the Outlook Web App screen.


9. Select OK twice, and then Click Check Name at the Add New Account screen.


10. A Windows Security window will appear. Type in the Office 365 credentials here.


11. If everything authenticates properly, the Server and Username Fields will be underlined and you can now click Next, and complete the wizard.