Category Archives: Windows XP

Using Dual Monitors in Terminal Services with Remote Desktop

How to obtain dual monitor mode within Terminal Services when connecting with Remote Desktop.
The prerequisites are Remote Desktop Connection client version 6.0 or higher. Windows XP and 2003 users can obtain the client here –
Windows Vista and 2008 user already have this version.
Obviously, you would already have two or more monitors. Some rules are:
  • The monitors must be the same resolution
  • The total resolution must not exceed 4096 x 2048
  • The top left monitor must be primary
  • The monitors must be horizontally oriented

From the start menu, open a Run dialog. Type in mstsc /span /v:servername

Optionally, you can also use the /w:HorizontalResInPixels /h:VerticalResInPixels switches.


Trend Micro Worry Free message “To complete the installation, restart the computer” does not go away

After installing Trend Micro’s Worry Free Business Security version 5.0 or later, the following message comes up on the workstations. After clicking on the “Install drive and restart the computer” button, the system restarts, and this message keeps reappearing.
The solution is on Trend Micro’s knowledge base, but it is a bit difficult to find.
   1. Stop Cryptographic Services.
   2. Go to the C:\Windows\system32\catroot2 subfolder and rename it as “oldcatroot2”.
   3. Start Cryptographic Services.
   4. Open a command prompt and run the following commands:
      a. regsvr32 wintrust.dll – This registers Microsoft Trust Verification.
      b. regsvr32 netcfgx.dll – This registers Network Configuration Objects.
   5. Restart your computer.
There is a bit more information there, detailing the problem.

Cannot install applications on ACER L460 systems

This is a problem that has plagued me for some time. The problem generally occurs on the 3 Litre ACER L460 series desktop with the Windows XP Pro downgrade.
The symptoms may include the following:
1. Cannot run setup program from a CD.
2. Cannot run setup program after download.
3. Program hangs on initial start.
Thanks to some friends at TSH, we have determined that the ACER Empowering Technologies elock and LANscope Agent services interfere with the installation of some applications. If you run task manager, you will see lock.exe and lockkm.exe processes running. Terminating these services allowed the programs to load properly.
The solution we applied was to uninstall these programs from the Control Panel.

Atheros LAN Driver and slow Windows boot

This particular problem has hit me a few times, particularly with some ASUS laptops. You would set up the PC normally, and everything works fine. Then we go for the final reboot (it is always the last one that does it).
During the restart, we see the Windows Logo (XP or Vista), and the running bars underneath. Suddenly, everything goes really slowly, as though in slow motion, and it does this for about 30 minutes (I timed it once).
The problem lies in the memory effect on this particular network card. To solve this problem, ASUS tech support recommended the following steps.
1. Shut down the PC/Laptop.
2. Remove the battery, or disconnect it from mains power, and disengage the network cable.
3. Restart the PC, and update the network card with the following driver –

Remote Desktop Client 6.1 for XP SP2

The Remote Web Workplace component of SBS2008 requires Remote Desktop Client v6.1. This is installed with XP SP3 or Vista SP1. Until recently, users had to upgrade to XP SP3 to be able to use this. Microsoft have now released RDC v6.1 for XP SP2. You can download this here –

Remote Web Workplace (RWW) is not working after XP SP3 is installed

After Windows XP SP3 is installed, users have been unable to access RWW from their PCs. This is caused by the SP3 installation which disables the Terminal Services Client Control ActiveX applet.

To fix the issue, start Internet Explorer. Version 7 is assumed.
Go to Tools, then Internet Options.
Click on the Programs tab.
Click on the Manage AddOns button.
In the list, look for Microsoft Terminal Services Client Control. It will be disabled.
Select the control, then click on Enable.
Close, and restart Internet Explorer.

If this doesn’t work, have a look at the following site for more information –

Getting rid of a Sync’ed server

Finally found an answer to a problem that had been bugging me for some time.
When a new server gets put into place, some workstations with XP Pro might have offline files configured. How do we get rid of these entries? It wasn’t enough to just delete the files. The PC kept wanting to look for the old server.

1. Open Up Windows Explorer. Tools. Folder Options. Offline Files. View Files. Ctrl-A to select all files. SHIFT-DEL to delete all offline files stored on the PC.
2. Regedit. HKCU\software\microsoft\windows\currentversion\netcache\. Locate and remove all entries pointing to the old server.
3. Do this for all users loggin on to the PC.

PS. Daniel Mundy added a comment on the previous blog site:
Or you can set the following registry key once, avoid having to log in as each user:
Key Name: FormatDatabase
Key Type: DWORD
Key Value: 1